Refund policy

Are returns free?
You get one free return per order on full-priced items, as long as the goods meet the condition stated in our returns policy. Sale and discounted items aren't eligible for free returns for size swaps — return shipping costs will apply in that case. However, if a sale item is damaged or incorrect, we'll cover the return shipping.

To start a return you can do the following:

You can process your return by reaching out to us at returns@yynation.com. Please send through the details of your order, including the order number and one of our customer service agents will take you through the steps to process your return. We may ask you to send pictures or more information to help us understand your situation.

Damages or issues:

Please inspect your order upon receiving it and contact us at returns@yynation.com immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make things right.

Final sale / Non-returnable items:

Certain items cannot be returned. This includes all accessories (insoles and laces). These items are final sale.

Unfortunately we cannot accept returns for gift cards.

Exchanges:

The fastest way to ensure you get what you are wanting for an exchange is to return the item you have, and when the return is accepted make a purchase for the new item. We currently only offer exchanges for products of the same value. If you would like to exchange for a product of a different value, we will process a refund, then you can purchase the product you are after. 

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.