Sorry we do not offer order editing or cancellations at this time.
This is because we aim to ship your shoes out on the same day they were ordered to provide the fastest customer experience. BUT, we are working hard to improve this. Thank you for your patience while we work on improving our systems.
Please check our returns page for more information HERE
We only accept orders based in New Zealand and the USA currently. We will update this section if this changes in the future.
We stand behind the quality of our products; however, we know that sometimes problems can happen. If you have an inquiry which falls out of our returns window please reach out to hello@yynation.com and we can help come up with a solution.
For all NZ orders we offer Visa, Mastercard and American Express.
Enter the discount code in the “promo code” field at checkout. If your discount isn't working you can get in touch with us at hello@yynation.com
Unfortunately discount codes are not stackable on a single order. Please choose one discount code you would like to use.
Gift cards and sale items, such as our laces, insoles, and items purchased on sale cannot be refunded or exchanged. Oh and worn items.
Yes! We offer free standard shipping on all orders over $180 NZD. If your order is eligible for free shipping, this will automatically apply at checkout.
Yes, you should have received an email from us letting you know your order is on the way. In this email, there will be a tracking number and link. Click on the link to learn about your orders movements (Eek! We get excited too.) If you are having issues reach out us at hello@yynation.com
If you cannot find the email with the tracking number, or have used the wrong email don’t worry! Get in touch with us at hello@yynation.com and we’ll get you sorted.
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